1. Manual invoices
Each invoice identifies the exact asset, network, amount and destination address. Sending the wrong asset or network may make recovery impossible.
2. Content unlocks
An unlock remains pending until an administrator verifies the submitted transaction on-chain. Expired or unmatched transfers require manual review.
3. Custom requests
Funded requests remain held in the platform workflow until the creator delivers and the buyer approves, or an administrator resolves a dispute.
4. Opening a dispute
Buyers should describe the issue clearly and provide a valid refund wallet for the selected network. Creators and buyers may be asked for supporting evidence.
5. Resolution
An administrator may release earnings, authorize a refund or reject a claim after reviewing the brief, delivery, messages, payment and platform rules.
6. Blockchain finality
On-chain transfers normally cannot be reversed. Any approved refund is a new recorded transaction and may be reduced by unavoidable network fees where permitted.
